Service outage: First Bank sends message to customers

First Bank of Nigeria has confirmed that its online banking services are now fully operational after a temporary disruption that affected customers earlier in the week.

The bank, in an update shared via its official X account on Friday, announced that the challenge had been resolved on Thursday, assuring customers that they can now carry out transactions seamlessly across its digital platforms.

“We are back,” the bank posted, signaling the restoration of services after complaints from users who had difficulties accessing the bank’s mobile app, internet banking, and other e-channels.

The disruption, which began on Thursday, had led to widespread concerns among customers who rely heavily on digital banking for day-to-day transactions such as transfers, bill payments, and online purchases.

Although the bank did not specify the cause of the downtime, it expressed appreciation to customers for their patience and understanding during the period of inconvenience.

First Bank, one of Nigeria’s oldest and largest financial institutions, has in recent years invested heavily in expanding its digital banking infrastructure to meet the growing demand for electronic transactions.